Complaints Procedure

We aim to provide a professional, efficient service at all times. If you are unhappy with any part of the service you have received from Select Claims Ltd, please let us know so we can put things right. This page explains how to make a complaint and how we will handle it.

How do I make a complaint?

Please contact us as soon as possible using any of the methods below:

Email (complaints): Info@selectclaims.co.uk
Post: 254 Bradford Road, Manchester, England, M40 7BT

Please include:

Your full name and (if applicable) reference number
Contact telephone number and email address
A clear description of your concern

What happens next?

We will acknowledge your complaint within 5 working days.
We aim to resolve your complaint within 21 days.
If we need more time, we will keep you updated and always send a final response within 8 weeks.
Our final response will explain our findings and any actions taken.

If you are not satisfied

If you remain dissatisfied after our final response or after 8 weeks, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge.

Financial Ombudsman Service (FOS) contact details

Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

You must refer your complaint within 6 months of our final response. The Ombudsman may also consider complaints up to 6 years from the event or 3 years from becoming aware you had cause to complain.

Additional information

This procedure is free of charge.
Making a complaint will not affect your case.
A copy of this procedure is available in writing or accessible format.

The solicitor we recommend will charge you a fee of 18-36% (inclusive of VAT) off your compensation. The solicitor may charge a termination fee if you cancel your agreement with them after the cancellation period, please read their Terms and conditions for more information.

Select Claims Ltd is a claims management company regulated by the Financial Conduct Authority (firm ref: 835838). We do not charge you a fee, we receive a referral fee from the solicitors we recommend. These solicitors will charge 18–36% (incl. VAT) of your compensation. Using our services does not guarantee a faster or better outcome. You are not required to use us and may complain directly to your lender or through the Financial Ombudsman Service for free.